Support and enhanced services
Engage with our technical experts to overcome your data management challenges.
Premium technical support
We know you’re busy, so when something doesn’t work quite right, our experts are here to help you fix it, fast.
Around-the-clock response 24/7
You have questions. We have answers. Our 24/7 support guarantees a rapid response to your support inquiries.
Access anywhere
Cohesity will respond the way you prefer: phone, web, email, and IM.
Flexible contract lengths
We offer one-to-five-year contracts to meet your business needs.
Release access
Take advantage of rapid releases by accessing our newest software features.
Response time guarantee
Initial response time for a P1 error is one hour. Two and four hours for P2 and P3.
Parts delivery
Get the parts you need when you need them, from hours to the next business day.
- Americas
- EMEA
- APAC
Cohesity CERT (Cyber Event Response Team)
Respond faster, recover smarter—because your business can't afford downtime
- Minimized downtime and data loss: Expert incident response with robust recovery tools dramatically reduces the risk of data loss so your business can recover faster.
- Rapid response to incidents: Cohesity CERT immediately steps in to help you contain the damage and initiate recovery.
- Strategic partnerships: We’ve partnered with the world’s leading cybersecurity incident response firms, so you have what you need to respond to cyberattacks.
- Data Protection
- Data Security
- Data Mobility
- Data Insights
- Data Access